Frequently Asked Questions
Everything you need to know about acquiring your next masterpiece.
Are all watches sold on Scarce authentic?
Absolutely. Every timepiece in our collection undergoes a rigorous multi-point inspection by our master watchmakers to guarantee 100% authenticity and mechanical integrity.
What is the typical shipping timeframe for premium orders?
Due to the high value of our inventory, all orders are shipped via insured overnight courier within 24-48 hours of payment verification, requiring an adult signature upon delivery.
Do you offer a warranty on vintage or pre-owned pieces?
Yes, every watch purchased through Scarce includes a 12-month limited mechanical warranty, covering the internal movement and timekeeping accuracy.
What payment methods do you accept for high-value transactions?
We accept all major credit cards, bank wire transfers, and select cryptocurrencies. For purchases exceeding $20,000, bank wire is our preferred and most secure method.
What is your return policy for exclusive items?
We offer a 7-day inspection period. If the timepiece does not meet your expectations, it can be returned for a full refund provided it remains in the exact condition it was received, with all security tags intact.
Can I request a specific model that isn't currently listed?
Our concierge team specializes in sourcing rare and exclusive references. Contact us directly with your requirements, and we will leverage our global network to find your desired piece.